Our Work

The Partnership

Chartis is partnering with University Hospitals to strengthen how the organization is discovered and trusted across both traditional search and emerging AI-driven health research platforms. The engagement focuses on Generative Engine Optimization (GEO), SEO, and content strategy, ensuring UH’s expertise appears in AI-generated health answers while aligning website content with the real questions patients ask during diagnosis, treatment exploration, and care selection. In parallel, Chartis developed structured content frameworks and technical optimization recommendations to help UH improve patient education, strengthen authority signals, and better guide patients from early research through care decisions.

This work establishes the foundation for UH to expand its visibility across AI platforms such as ChatGPT, Gemini, and Perplexity while improving the clarity, trustworthiness, and discoverability of key clinical service lines.

Expected Outcomes

• Establish a baseline measurement framework for AI visibility.

• Map hundreds of patient research prompts across the clinical journey (symptoms, diagnosis, treatment, recovery) to guide future content and service-line optimization strategies

• Deliver implementation-ready content briefs and structured content frameworks designed to improve UH’s presence in AI-generated answers and long-form patient research queries

• Establish a scalable GEO and SEO roadmap that helps UH increase discovery, strengthen trust signals, and convert patient research into appointments and care engagement

The Partnership

Chartis is partnering with Thermacell to strengthen how the brand is discovered and recommended across emerging AI platforms while also improving the direct-to-consumer website experience. We developed a Generative Engine Optimization (GEO) strategy to ensure Thermacell is accurately surfaced in AI-generated answers across key mosquito-related research and comparison prompts. In parallel, Chartis conducted UX and website experience optimization to help consumers better understand the science behind Thermacell’s technology, improving engagement, product education, and overall trust in the brand. 

The Impact

 • Mapped 300+ consumer research prompts to content opportunities designed to expand Thermacell’s presence in AI-driven discovery

• Delivered a comprehensive UX audit and prioritized experience improvements to improve AI Visibility and drive further value from their site experience.

• Implemented technical and content optimizations (schema, structured content, performance improvements) to increase AI citation confidence and search visibility

The Partnership

Chartis partnered with Bloomberg to scale the global growth strategy for the Bloomberg Connects app, helping drive awareness and adoption among cultural institutions and visitors worldwide. Chartis has expanded the marketing channel mix, launching new campaigns designed to reach audiences beyond the existing Paid Search and Meta programs. Through a multi-channel testing approach and ongoing performance insights, the partnership focused on increasing visibility, engagement, and app installs globally.

Our Impact

- 4X increase in user app engagement across regions, based on social campaigns.

- 20+ launches of new pilot campaigns across new channels (Reddit, Shopify, Pinterest, etc.)

- 50%+ increase in app installs, across paid channels YoY. 

The Parntership

Chartis initiated an experimentation program to help improve the booking conversion rate for the last 3 years and during “wave season” to drive incremental revenue and build momentum for the enterprise-wide adoption.

The Results

The Virgin Voyages team and Chartis have seen strong conversion rate improvements across there funnel, from cruise details, to bookings to full redesigns of key user experiences during check-out. We have seen significant increases in Booking Rates across the key CRO that have been prioritized over the year, reaching upwards of a 72% increase in Bookings on individual tests. 

The Challenge

Chartis is responsible for scaling growth for Nasdaq.com, across Stock Market Activity for Retail Investors, and driving B2B growth for key Business Units, such as Corporate Platforms, Financial Technology, Investment Intelligence and Listing Services. Chartis partners with Nasdaq across SEO, Paid Search, Analytics and overall Digital Strategy - supporting Nasdaq digital ecosystem, including acquired brands.

The Solution & Results

Chartis is fully embedded as an extension of the core Digital Team at Nasdaq, to increase brand presence in search, improve overall technical performance across Nasdaq.com, and achieve acquisition goals across the Enterprise and key Business Units. 

30% Increase in organic search traffic across Nasdaq.com over the last 6-months, compared to previous period.

Collective 34% growth in organic search for Nasdaq’s 12 business units, due to technical site improvements, content launches and website migrations. 

38% Decrease in average cost per conversion across Google Ads accounts over the last 3 months, compared to previous period.

The Challenge

As a new entrant into DTC streaming services, HBO Max wanted to maximize CRO to grow and scale the subscription services at the pace of its larger competitive set, while staying ahead of the smaller and emerging players in DTC streaming services.

The Solution

HBO Max partnered with Chartis to define, design and implement a global CRO program across US, EU and LATAM to improve engagement and acquisition throughout their purchase funnel. Chartis also developed a user segmentation, measurement & reporting strategy to span across campaigns, platforms (web and app) and customer data to provide insights and improvements across all stages of the customer journey.

The Result: To date, over our 3 year relationship, we have seen increases in subscriber growth (+28%) and a 6x increase in optimization cycle velocity.

The Challenge

The Avast team was looking to complete a full SEM & SEO performance audit across their global markets to identify areas of opportunity for improvements and campaign optimizations. There was also a need to complete a full site analytics audit to ensure data collection and reporting were accurate. Lastly, this also included consulting as it related to their experimentation practice.

The Solution

Through a detailed audit process across platforms and solutions, the Chartis team was able to focus on the following 3 areas to identify opportunities: SEM & Analytics Effectiveness, Conversions & Tracking and Optimization identification. The results led to detailed recommendations and a roadmap that could be implemented across the Avast digital experiences to build consistency in process (e.g. reporting) and improvements in performance (SEO & CRO recommendations).

The Partnership

Chartis has partnered with the WNBA for over 5 years as a strategic digital and app marketing partner, helping the league grow its global fan engagement and subscription ecosystem. Our work spans SEO, App Store Optimization (ASO), mobile growth strategy, and global performance marketing, supporting the WNBA App, WNBA.com, and team properties. Chartis serves as the digital Agency of Record (AOR) for app marketing, delivering data-driven strategies that drive user acquisition, fan engagement, and subscription growth across the league’s mobile and digital experiences.

The Impact

• Exceed planned vs actual app installs for the last 3 years, up to 9x above forecasted installs.

• 79% reduction in Cost Per Install (CPI) for the new WNBA app compared to the previous seasons.

• 18+ new pilot campaigns launched across UAC, ASA and other social media channels to drive awareness and acquisition. 

The Challenge

NBA digital properties were going through a technology unification program to streamline how various properties are managed and presented across the league, teams sites and other relevant entities. SEO and the optimization of content and the development of a data strategy that spanned across the newly unified platform was identified as a critical requirement for the future growth.

The Solution

NBA partnered with Chartis, working closely with the engineering, data/analytics and growth teams to ensure the new platform was built from the ground up for maximum SEO visibility with a unified data layer for cross-channel targeting and optimization. Chartis also developed centralized reporting dashboards to aggregate data from multiple sources and provide reliable benchmarks to track performance on-season and off-season.

The Result: Since the relaunch, NBA.com SEO traffic is up 2X year-over-year.

The Challenge

With a strong mandate to improve the organization’s digital experiences, reporting and marketing effectiveness, Gore needed a partner to help build out a holistic strategy focused across data, analytics and measurement in an effort to become an Insights-Driven Organization (IDO).  Gore has partnered with Chartis for 7+ years across this journey, to deliver programs and solutions that are focused on gaining a deeper understanding of their customers (e.g. engagement) and how  marketing channels drive performance (e.g. lead generation).

The Solution

Chartis first engaged Gore by first assessing and auditing the accuracy of their data capture & performance metrics across platforms (media, analytics, CRM, etc.) and implemented foundational changes to build back trust in their data. Once a firm foundation was in place, Chartis defined and implemented reporting frameworks for the business to allow for accurate performance measurement across all of their marketing channel activities (8 markets), to better inform and improve future-state marketing tactics and spend.

The Result: We have seen an 32% increase in lead volume.

Chartis now supports ABM, SEO, SEM, Performance Reporting, Analytics, Compliance, Insights, and more.

The Challenge

The Crane brand has niche target audience for high-end stationary and cards. The share of new customers had declined due to over-reliance on “demand capture” channels (email, brand search etc.). New-to-Brand (NTB) was a critical focus area of the new marketing strategy. We developed and executed a new acquisition strategy focused on existing customer data to develop personas and look-alike audiences helping to inform targeting, messaging and campaign flighting.

The Solution

Our solution focused on 3 key areas: (1) Channel-mix (expansion of mix to broaden the customer base while maintaining ROAS), (2) Program orchestration and optimization (defined the detailed revenue plan and identified triggers & responses throughout the year) and an (3) Insights & Advisory team com's (advising the CEO and Head of Marketing on a monthly-bases with tactical adjustment to achieve revenue plans). 

The work has delivered oversized returns for Crane. The media plan and channel-mix implementation resulted in improved media efficiency, channel diversification and better visibility into the performance of the Crane leadership team.

The Result: 28% increase in paid media ROAS and 5.3x increase in paid social revenue with the same spend.